How do we resume approvals and clear a backlog?

Audit the pending approval queue by oldest timestamp and locale, reassign batches to available approvers, tag each reassignment with reason and SLA, require an auditable manager click with timestamp and approver ID before export, and run daily reports until the backlog is under control.

Who can edit, approve, and finalize retro corrections?

Field technicians may edit limited entries, supervisors and managers are primary approvers, and payroll plus labor relations perform final retro corrections under dual control. Escalation path: supervisor -> ops manager (24h) -> payroll director (48h).

What core fields are required for payroll export when reconciling missing hours?

Every corrected row must include hours, date (ISO), project_id, source (mobile|portal|manual), audit_id (immutable), approver_id, and created_at/edited_at. Map these to payroll export columns and keep audit IDs on every row.

When should entries be rekeyed manually and what backups are needed?

Rekey only when primary sources (ticket, GPS, gate logs) are unavailable. For each manual change attach a copy of the original ticket or service note, GPS or travel log, supervisor confirmation with ID and timestamp, and assign an audit ID stored with the payroll export and change rationale.

How should cutoff and shift-crossing rules be handled?

Tag entries that span midnight with the original shift date and a crossing flag. Assign hours to the pay period that holds the shift start unless a pay rule or CBA requires otherwise. Automatically flag employees for overtime recalculation when cumulative hours cross thresholds and surface deltas for review.

How do we apply Massachusetts-compliant retro pay?

Audit prior periods per Mass.gov guidance and applicable CBA clauses, document justification, tag corrected records with retroReason, retroAmount, retroPeriodStart/End and authorizerID, include a short calculation memo, and obtain union sign-off when required.

What must an immutable audit trail include?

Each entry, edit, or correction must record user and role, timestamp, source, a short justification, and historic values that are queryable and not erasable. Use idempotent incremental reconciliations, produce repeatable delta reports, and log corrective actions.

What are the recommended next steps or quick checklist?

Resume approvals and clear backlog by locale and timestamp; reconcile missing hours to primary sources and attach backups for rekeys; adjust cutoff and shift-crossing rules and flag overtime tier changes; apply retro pay with documentation and union sign-off when needed; keep an immutable audit trail and run automated reconciliations.

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Stalled approvals disrupt ServiceTrade API payroll exports, delaying compliance reports and integrations with Paycom, Workday, or Paylocity payroll platforms.

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How to Reclaim Field Time: Precise Steps to Resume Approvals, Reconcile Missing Hours, Adjust Cutoffs & Apply MA‑Compliant Retro Pay

Posted on August 12, 2021 in union agreements pay rule engineering | Topics Contained

Recover missing field time, restart approvals, fix cutoffs, and apply MA-compliant retro pay. Audit → reconcile → adjust cutoffs → immutable trail for scalable, compliant ops. 7 min read.

Browse Articles with the topic of "ops misfire moments approval process stalled"

How to Reclaim Field Time: Precise Steps to Resume Approvals, Reconcile Missing Hours, Adjust Cutoffs & Apply MA‑Compliant Retro Pay

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