What are common symptoms of payroll export exceptions?

Common symptoms include ghost shifts, manual Excel patches, union dues mismatches, pay-class flips, manually split rate entries, and pre-tax overrides. Log each symptom with a timestamp and source system when first seen.

Which fields should I capture when triaging an exception?

Capture punch_id, shift_id, start_ts, end_ts, wage_class, deduction_code, source_system and raw timestamps. Record one-line cause and one suggested fix per exception.

How do I detect ghost shifts and duplicate punches?

Use quick detection rules: time gaps where next start_ts is >12 hours may indicate a ghost or cross-day punch; duplicate punch_id should be treated as suspect; flag single shifts longer than 20 hours. Auto-suspend or flag for supervisor confirmation.

What are the stepwise diagnostics for an export exception?

Follow a three-step workflow: (1) Data trace: verify raw fields and origin (timeclock export, mobile punch, manual edit). (2) Rule alignment: confirm intended wage_class and deduction_code versus applied values. (3) Output audit: compare gross, deductions, taxable and net; record the delta and the single root-cause line.

How should split-rate shifts be handled to avoid export errors?

Prefer structured multi-rate capture (rate_slots + prorate) and lock wage_class at shift start. Record later pay-band changes as metadata, enforce validation on split rows and require supervisor signoff for manual edits.

How do I map union dues to the general ledger (GL)?

Use mapping order: deduction_bucket → union_code → rate_per_hour × paid_hours → GL account. Record each mapping change with mapping_ts and mapped_by (user_id) and include the source_file for audit.

What are the rules for pre-tax overrides and the recommended CSV audit columns?

Restrict pre_tax_flag toggles to authorized approvers, require a rationale and link to a ticket, and record override_by, override_ts and the original value for rollback. Minimal CSV header: shift_id,start_ts,end_ts,wage_class,pay_rate,paid_hours,deduction_code,pre_tax_flag,override_by,override_ts.

What is a golden payload and how is it used for pre-export validation?

A golden payload is a stable example row used for deterministic checks. Validate each export row against the golden schema and types. Example payload: {"shift_id":"S123","start_ts":"2025-09-12T08:00Z","wage_class":"TECH","pay_rate":45.00,"hours":8}. Use scenario sampling and golden-rule comparison before release.

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ServiceTrade payroll integration + audit automation. Validating exports for ADP, Paychex, and QuickBooks while reconciling errors in real time for seamless compliance reporting.

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